Responsible Gaming

Introduction

At Mystake, we believe that gambling should be enjoyed as entertainment only. It is never a reliable way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gambling.

Age Verification

Gambling is only permitted for individuals aged 18 years or over in the UK. By accessing Mystake, you confirm that you are at least 18 years old and meet all legal requirements in your jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Spending more time or money on gambling than you intended
• Repeatedly trying to cut down or stop gambling without success
• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activity from family, friends, or partners
• Gambling to escape problems, stress, or negative emotions
• Borrowing money or selling possessions to fund gambling
• Neglecting work, education, hobbies, or relationships due to gambling
• Lying about the extent of your gambling involvement
• Feeling anxious, irritable, or restless when unable to gamble
• Experiencing financial difficulties as a result of gambling

Self-Help Tools

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe (daily, weekly, or monthly).
• Loss Limits: Establish a maximum amount of losses you are willing to accept during a set period.
• Reality Checks: Enable pop-up reminders during your gaming session to help you stay aware of time and money spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from your Mystake account, preventing access for a period you choose.
• Account Closure: Close your account permanently if you wish to stop gambling entirely.

Support Organisations

If you need help, support is available from these trusted organisations:

United Kingdom

• GamCare – Free confidential support and information – www.gamcare.org.uk
• GamStop – The National Self-Exclusion Scheme – www.gamstop.co.uk

International Support

• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (USA) – www.ncpgambling.org
• Bundeszentrale für gesundheitliche Aufklärung (Germany) – Provides information and support for problem gambling in German-speaking regions

Take Action Now

If you are experiencing difficulties with gambling, please reach out for help today. There is no shame in seeking support – problem gambling affects many people, and recovery is possible with the right assistance. Contact one of the organisations above or speak with a trusted friend or family member about what you're experiencing.

Your wellbeing is important to us. Mystake is committed to providing a safe and responsible gaming environment.